To avoid uncertainty, for shoppers reviewing this page, used as the operative rule, shipping is available only to valid addresses in the United States. For completeness, for a transparent checkout experience, free standard shipping is provided on every U.S. order with no minimum purchase.
About Address Accuracy and Delivery Issues
Under our customer-care standard, for customer clarity, presented without ambiguity, customers are asked to provide a complete U.S. delivery address. In application, for straightforward administration, get in touch with us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Our Estimated Transit Time Standard
As a straightforward operating rule, to keep the record precise, presented without ambiguity, after the carrier receives the parcel, standard transit normally takes 4–6 business days. For that reason, for consistent customer care, carrier, weather, peak-volume, and address issues can affect estimates.
About Tracking
Our policy is designed so that for a transparent checkout experience, described in practical language, A tracking number is provided for every order after shipment. For that reason, for eligible U.S. orders, tracking may take a short time to become active in the carrier system.
Order Processing Information
For an informed purchase, to keep the record precise, read together with the page below, our orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
What to Know About Cancellations, Returns, and Taxes
For a predictable shopping experience, for consistent customer care, expressed in customer-ready terms, an order may be cancelled before shipment. In application, throughout the applicable process, after shipment, returns and exchanges follow our Refund Policy. In the same context, under the store standard, taxes are collected as required by applicable law.
Merchant Identity and Customer Care
Under our customer-care standard, throughout the applicable process, described in practical language, Store identity: Sun Bum
To explain how this works, under the store standard, described in practical language, Service email: tanmutlib245@gmail.com
As part of our service commitment, to set a clear expectation, as the controlling customer standard, Phone: 877-978-6286
For clarity, within the process described here, with the customer impact made clear, Address used for approved returns: 444 S Coast Highway 101, Encinitas, CA 92024, US
To make the process easy to understand, as part of the customer agreement, used as the operative rule, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).