To keep expectations transparent, within the process described here, expressed in customer-ready terms, reach our customer-care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Our Order Requests Standard
The customer-facing rule is that under the store standard, as the store administers it, please provide the order number and a concise description of the request, but do not provide complete card credentials. For completeness, throughout the applicable process, customers can request cancellation before shipment; after shipment, the Refund Policy applies.
Our Approach to Customer Care Hours
Our policy is designed so that within our published terms, presented without ambiguity, our team answers customers Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Denver). Additionally, for eligible U.S. orders, the team responds to messages received after hours during the next service period.
Merchant Identity and Customer Care
In practical terms, within our published terms, as part of a dependable process, Customer-facing store name: Sun Bum
The customer-facing rule is that for a transparent checkout experience, described in practical language, Support email: tanmutlib245@gmail.com
In practical terms, as applied by this store, as part of a dependable process, Primary support number: 877-978-6286
To explain how this works, throughout the applicable process, stated directly, Merchant/return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
To keep expectations transparent, as part of this policy, applied consistently, Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).