For customers using this store, as a practical service rule, for day-to-day application, these answers summarize our store policies. Additionally, to set a clear expectation, the full policy pages control if more detail is needed.
What kinds of products are available? Information
To keep expectations transparent, for eligible U.S. orders, read together with the page below, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Our Where can I find use, care, or safety details? Standard
In practical terms, throughout the applicable process, as a firm service commitment, review the applicable product page and packaging before use. As a related point, for consistent customer care, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Which cards and currency do you accept?: Key Details
The practical standard is that for shoppers reviewing this page, with the customer impact made clear, payments are in USD. Where relevant, as a practical service rule, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Our Approach to Will I receive tracking?
To explain how this works, for customer clarity, as the controlling customer standard, yes. As a related point, as part of the customer agreement, A tracking number is provided after every order ships.
What to Know About How long will my order take?
Our policy is designed so that under the store standard, read together with the page below, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Who pays return shipping? Information
As part of our service commitment, to set a clear expectation, described in practical language, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Our Approach to What cannot be returned?
Our policy is designed so that as a practical service rule, as part of a dependable process, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
What to Know About When will a refund arrive?
For a predictable shopping experience, under the store standard, stated directly, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
What to Know About Can I return or exchange an item?
To avoid uncertainty, as part of this policy, as a firm service commitment, yes. Where relevant, within the process described here, our team provides a 30-day no-reason return and exchange period after delivery.
Our Approach to Will tax be charged?
To keep expectations transparent, for shoppers reviewing this page, set out transparently, taxes are collected as required by applicable law.
Our Approach to Where do you ship and what does shipping cost?
Under our customer-care standard, for a transparent checkout experience, expressed in customer-ready terms, our fulfillment service ships only within the United States, and free standard shipping applies to every U.S. order.
About Can I cancel an order?
To explain how this works, for eligible U.S. orders, set out transparently, A request may be made for cancellation before shipment. In support of that standard, as applied by this store, after shipment, the Refund Policy applies.
How to Reach the Merchant
To explain how this works, under the store standard, with the applicable scope identified, Merchant identity: Sun Bum
In practical terms, for eligible U.S. orders, presented without ambiguity, Service email: tanmutlib245@gmail.com
As part of our service commitment, under the store standard, stated directly, Service phone: 877-978-6286
The practical standard is that within our published terms, used as the operative rule, Default return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
For clarity, for customer clarity, expressed in customer-ready terms, Customer-care availability: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).