As a straightforward operating rule, under the store standard, for a clear commercial understanding, customers receive a 30-day no-reason return and exchange policy. Equally important, within our published terms, customers can request a return or exchange within 30 calendar days after delivery without giving a reason.
Our Approach to Refunds
As a straightforward operating rule, as a practical service rule, with the applicable scope identified, following our receive and inspect the return, an approved refund is issued to the original payment method. Consistent with this approach, for shoppers reviewing this page, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
How to Start a Return or Exchange Explained
To avoid uncertainty, to set a clear expectation, applied consistently, get in touch with us before sending an item back. Additionally, within the process described here, customer care will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. In the same context, to set a clear expectation, unauthorized returns may be delayed.
The practical standard is that to keep the record precise, presented without ambiguity, customers receive a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
What to Know About Exchanges
For an informed purchase, throughout the applicable process, described in practical language, approved exchanges are available during the same 30-day period. For reference, for a transparent checkout experience, the store may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Items That Cannot Be Returned: Key Details
Our policy is designed so that as part of the customer agreement, set out transparently, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. In the same context, as part of the customer agreement, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
What to Know About Order Cancellation
To make the process easy to understand, for a transparent checkout experience, as part of a dependable process, customers can request cancellation before an order ships. As a related point, as a practical service rule, after shipment, the order is handled under this Refund Policy.
What to Know About Return Condition
To keep expectations transparent, under the store standard, as the store administers it, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Merchant Identity and Customer Care
In practical terms, as a practical service rule, used as the operative rule, Merchant identity: Sun Bum
For a predictable shopping experience, for eligible U.S. orders, used as the operative rule, Customer-care email: tanmutlib245@gmail.com
As part of our service commitment, for consistent customer care, as part of a dependable process, Telephone contact: 877-978-6286
The customer-facing rule is that for a transparent checkout experience, as the controlling customer standard, Business and return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
As a straightforward operating rule, for consistent customer care, with the customer impact made clear, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).